Total Patients

10,284

↑ 12% this month

Orders Today

47

₱284,000 in sales

Pending Consults

23

3 urgent · >4h pending

Monthly Revenue

₱1.28M

↑ 8.4% vs last month

Orders over time (last 30 days)

Total: 1,284 orders

Recent Orders

Order #	Patient	Condition	Amount	Status
#BD-4821	Juan dela Cruz	ED	₱2,800	Shipped
#BD-4820	Mark Santos	Hair Loss	₱1,500	Processing
#BD-4819	Carlo Reyes	Mental Health	₱3,200	Pending
#BD-4818	Paolo Mendoza	Weight Mgmt	₱5,400	Delivered
#BD-4817	Rico Bautista	ED	₱2,800	Shipped

Consultation Queue

Patient	Condition	Submitted	Doctor
Andres Lim	ED	1h ago	Dr. Santos
Ben Aquino	Hair Loss	2h ago	Dr. Reyes
Cris Villanueva	Anxiety	4h+ ⚠	Unassigned
Dan Flores	Weight Mgmt	3h ago	Dr. Tan
Emil Ramos	Skin	5h+ ⚠	Unassigned

38h

Avg. Consult Response

68%

Subscription Rate

100%

Discreet Pack Rate

✓ Active

FDA Compliance

Order # ↕

Patient ↕

Condition

Items

Amount ↕

Payment

Status ↕

Date ↕

Actions

#BD-4821

Juan dela Cruz

ED

Sildenafil 50mg ×4

₱2,800

GCash

Shipped

May 30

PATIENT INFO

JD

Juan dela Cruz

juandela@gmail.com · +63 917 123 4567

Quezon City, NCR

ORDER ITEMS

Item	Qty	Price
Sildenafil 50mg	4 tabs	₱2,800

Courier: LBC Express · Tracking: LBC-8821947

ORDER TIMELINE

Ordered

May 28

Paid

May 28

Packed

May 29

Shipped

May 30

Delivered

—

UPDATE STATUS

#BD-4820

Mark Santos

Hair Loss

Finasteride 1mg ×30

₱1,500

COD

Processing

May 30

#BD-4819

Carlo Reyes

Anxiety

Sertraline 50mg ×30

₱3,200

GCash

Pending

May 29

#BD-4818

Paolo Mendoza

Weight Mgmt

Semaglutide 0.5mg ×4

₱5,400

GCash

Delivered

May 29

#BD-4817

Rico Bautista

ED

Tadalafil 20mg ×4

₱2,800

GCash

Shipped

May 28

#BD-4816

Luis Garcia

ED

Sildenafil 100mg ×4

₱3,200

COD

Delivered

May 28

#BD-4815

Noel Castillo

Hair Loss

Minoxidil 5% 60ml

₱1,200

GCash

Cancelled

May 27

#BD-4814

Francis Dela Rosa

Skin

Spironolactone 25mg ×30

₱2,100

GCash

Processing

May 27

1

2

3

…

21

CR

Carlo Reyes

Anxiety / Depression · Mental Health

⚠ Urgent: 4h 22m pending

Unassigned

28

Age

Male

Sex

72kg

Weight

None

Allergies

ASSESSMENT ANSWERS

Current mood (1-10)

3 / 10

Sleep quality

Poor (3-4h/night)

Previous treatment

None

Current medications

None

Suicidal ideation

No

Anxiety triggers

Work stress, social

Response from Doctor

Issue Rx:

JD

Juan dela Cruz

Erectile Dysfunction · Sexual Health

1h 12m ago

Dr. Maria Santos

Patient reports intermittent ED for the past 6 months, no cardiovascular conditions, no current medications. BMI 24.5, non-smoker.

MB

Marco Bautista

Hair Loss · Dermatology

2h 44m ago

Dr. Ana Reyes

Male pattern baldness Norwood III, has tried OTC minoxidil 2% for 4 months with minimal effect. No family history of prostate issues.

EV

Emil Villanueva

Acne / Skin · Dermatology

⚠ Urgent: 5h 08m pending

Unassigned

Severe cystic acne on face and back for 2 years, multiple OTC treatments failed. Concerned about scarring. No current medications.

DM

Dan Macapagal

Weight Management

3h 21m ago

Dr. James Tan

BMI 32.4, diabetes type 2 managed with Metformin. Interested in GLP-1 therapy. No cardiovascular conditions, non-smoker, regular exercise.

Active Prescriptions

3,421

Issued Today

34

Expiring This Month

89

Rx # ↕	Patient	Doctor	Medication	Dosage	Issued ↕	Expires ↕	Status
RX-7821	Juan dela Cruz	Dr. Santos	Sildenafil 50mg	1 tab PRN	May 28	Aug 28	Active
RX-7820	Mark Santos	Dr. Reyes	Finasteride 1mg	1 tab OD	May 27	Nov 27	Active
RX-7819	Carlo Reyes	Dr. Cruz	Sertraline 50mg	1 tab OD AM	Apr 15	May 31	Pending Pharmacy
RX-7818	Paolo Mendoza	Dr. Tan	Semaglutide 0.5mg	Once weekly SC	May 1	Jul 31	Active
RX-7817	Rico Bautista	Dr. Santos	Tadalafil 20mg	1 tab PRN	May 25	Aug 25	Active
RX-7810	Ben Aquino	Dr. Reyes	Minoxidil 5%	1ml BID topical	Jan 10	Apr 10	Expired
RX-7809	Luis Garcia	Dr. Cruz	Clonazepam 0.5mg	1 tab BID	May 20	Jun 20	Pending Pharmacy
RX-7805	Francis Dela Rosa	Dr. Reyes	Spironolactone 25mg	1 tab OD	May 22	Aug 22	Active

1

2

3

…

14

Patient ↕	Email	Mobile	Conditions	Joined ↕	Orders ↕	Status
Juan dela Cruz	juandela@gmail.com	+63 917 123 4567	ED	Jan 12, 2024	6	Active
Health Profile 32 Age Male Sex 78kg Weight 24.8 BMI Conditions: ED Medications: Sildenafil 50mg Allergies: None Subscription Monthly plan · Sildenafil Active Next billing: Jun 12, 2024 · ₱2,800/mo Order History #BD-4821 · Sildenafil ×4Shipped #BD-4798 · Sildenafil ×4Delivered #BD-4771 · Sildenafil ×4Delivered Consultation History May 28 · Dr. Santos · EDCompleted Jan 12 · Dr. Santos · ED (Initial)Completed
Mark Santos	mark.s@yahoo.com	+63 918 234 5678	Hair Loss	Feb 3, 2024	4	Active
Carlo Reyes	creyes82@gmail.com	+63 919 345 6789	Anxiety	Mar 15, 2024	2	Active
Ben Aquino	benaquino@outlook.com	+63 920 456 7890	Hair LossED	Nov 8, 2023	9	Active
Noel Castillo	noel.c@gmail.com	+63 921 567 8901	Hair Loss	Apr 22, 2024	1	Inactive
Paolo Mendoza	pmendoza@gmail.com	+63 922 678 9012	Weight Mgmt	Jan 30, 2024	3	Active
Rico Bautista	rbautista@icloud.com	+63 923 789 0123	ED	Dec 5, 2023	7	Flagged

1

2

3

…

147

Dr. Maria Santos

Sexual HealthMental Health

Available

12

Active Consults

98%

Response Rate

4.9★

Rating

Dr. Paolo Cruz

Mental HealthGeneral

Available

8

Active Consults

95%

Response Rate

4.7★

Rating

Dr. Ana Reyes

DermatologyHair & Skin

In Consultation

15

Active Consults

97%

Response Rate

4.8★

Rating

Dr. James Tan

Weight MgmtGeneral

Offline

4

Active Consults

91%

Response Rate

4.6★

Rating

Product Name ↕	Condition	Type	Price ↕	Stock ↕	Status
Sildenafil 50mg 4-tab pack	ED	Rx	₱2,800	342 packs	Active
Sildenafil 100mg 4-tab pack	ED	Rx	₱3,200	218 packs	Active
Tadalafil 20mg 4-tab pack	ED	Rx	₱2,800	156 packs	Active
Finasteride 1mg 30-tab pack	Hair Loss	Rx	₱1,500	489 packs	Active
Minoxidil 5% Topical 60ml bottle	Hair Loss	OTC	₱1,200	38 bottles	Low Stock
Sertraline 50mg 30-tab pack	Mental Health	Rx	₱3,200	204 packs	Active
Clonazepam 0.5mg 30-tab pack	Mental Health	Rx	₱2,400	112 packs	Active
Semaglutide 0.5mg 4-pen pack	Weight Mgmt	Rx	₱5,400	67 packs	Active
Drospirenone 3mg 28-tab pack	Skin / PCOS	Rx	₱1,800	178 packs	Active
Spironolactone 25mg 30-tab pack	Skin / PCOS	Rx	₱2,100	143 packs	Active

Inventory Management

Full inventory management — restock requests, batch tracking, and expiry monitoring.

DOH / FDA Compliance

FDA Drug Product Registration — Active (expires Dec 2025)

DOH Healthcare Facility Permit — Active (expires Mar 2026)

PDPA Data Privacy Compliance — Certified

DOH Telemedicine Accreditation — Active

NPC Registration — Renewal due Jun 30

Clinician PRC Licenses

Dr. Maria Santos — PRC #0082341 — expires Jan 2026

Dr. Paolo Cruz — PRC #0091204 — expires Mar 2026

Dr. Ana Reyes — PRC #0074892 — expires Jun 15 (30 days)

Dr. James Tan — PRC #0103847 — expires Sep 2026

Pharmacy Partners

MedExpress Pharmacy

Dispensing partner · Quezon City, NCR

Active

CarePoint Pharmacy

Dispensing partner · Cebu City

Active

MindanaoMed Pharmacy

Dispensing partner · Davao City

Contract renewal due

Notification Templates

Order Confirmation

SMS + Email

Consultation Complete

SMS + Email

Prescription Issued

Email

Shipment Tracking

SMS

Subscription Renewal

SMS + Email

System Settings

Maintenance Mode

Take site offline for updates

New Patient Registrations

Allow new patients to sign up

Cash on Delivery (COD)

Accept COD as payment method

GCash Payments

Accept GCash via PayMongo

Credit Card Payments

Accept cards via PayMongo

Discreet Packaging

All orders shipped discreetly

Courier & Shipping

LBC Express

Metro Manila + Nationwide

JRS Express

Visayas & Mindanao

J&T Express

Nationwide economy shipping

Lalamove (Same-day NCR)

Metro Manila same-day delivery

Admin Access

Name	Role	Last Login
Admin User	Super Admin	Now
Ops Manager	Operations	2h ago
Support Lead	Support	Yesterday

API & Integrations

PayMongo Integration

Payment gateway — Live mode

Connected

Semaphore SMS

SMS notifications gateway

Connected

SendGrid Email

Transactional email service

Connected

DOH eRx Portal

Electronic prescription submission

Pending setup

Fulfillment Partners

Manage local pharmacy partners and their fulfillment zones

Total Partners

12

9 Active · 1 Suspended · 2 Pending

Coverage

82%

of Philippine provinces

Avg Fulfillment Time

4.2 hrs

across all active partners

On-time Delivery

94.7%

↑ 1.3% vs last month

MediQuick Pharmacy

Makati City

Active

Chain pharmacy

Zones covered

NCR Cavite Laguna

Courier integrations

Lalamove (same-day) · J&T Express

847

Orders this month

2.1 hrs

Avg fulfillment

98.2%

On-time rate

HealthFirst RX

Quezon City

Active

Independent pharmacy

Zones covered

NCR Bulacan Rizal

Courier integrations

JRS Express · LBC

612

Orders this month

3.8 hrs

Avg fulfillment

95.4%

On-time rate

CentralMed Pharmacy

Cebu City

Active

Chain pharmacy

Zones covered

Cebu Bohol Negros Oriental

Courier integrations

LBC · J&T Express

289

Orders this month

18.4 hrs

Avg fulfillment

91.0%

On-time rate

NorthMed Rx

Dagupan City

Pending onboarding

Independent pharmacy

Zones covered

Pangasinan La Union

Courier integrations

JRS Express

0

Orders this month

—

Avg fulfillment

—

On-time rate

Order Routing

Rules-based auto-routing assigns each order to the optimal fulfillment partner based on patient location, partner stock, and SLA targets.

Routing algorithm

STEP 1

Order placed

→

STEP 2

Check patient ZIP code + province

→

STEP 3

Find nearest active partner with stock

→

STEP 4

Assign + notify partner

Routing rules

Priority	Rule	Condition	Action	Status
P1	Same-day Metro Manila	Patient ZIP in NCR + order before 2PM	Route to MediQuick (Makati) or HealthFirst RX	Active
P2	Same-day Metro Manila (afternoon)	Patient ZIP in NCR + order after 2PM	Route to HealthFirst RX (QC)	Active
P3	Luzon outside NCR	Patient province in Luzon (non-NCR)	Route to nearest Luzon partner	Active
P4	Visayas	Patient region = Visayas	Route to CentralMed (Cebu)	Active
P5	Fallback	No local partner available	bigdaddy.ph ops handles directly	Active

Manual dispatch

Order #

Assign to partner

Manual overrides are logged for audit. Use when auto-routing fails or partner requests reassignment.

Inventory Sync

Live inventory levels synced from partner systems every 15 minutes. Low stock triggers automatic reorder alerts.

Last synced: 5 minutes ago

Stock levels by partner

Product	SKU	MediQuick (Makati)	HealthFirst RX (QC)	CentralMed (Cebu)	Total stock	Status
Sildenafil 50mg	SKU-001	847 units	412 units	156 units	1,415	✅ In stock
Tadalafil 20mg	SKU-002	623 units	287 units	94 units	1,004	✅ In stock
Finasteride 1mg	SKU-003	1,204 units	876 units	312 units	2,392	✅ In stock
Minoxidil 5%	SKU-004	234 units	189 units	67 units	490	⚠️ Low (Cebu)
Sertraline 50mg	SKU-005	156 units	98 units	34 units	288	⚠️ Low (all)
Clonazepam 0.5mg	SKU-006	89 units	45 units	12 units	146	🔴 Critical
Semaglutide 0.5mg	SKU-007	34 units	18 units	0 units	52	🔴 Out of stock (Cebu)
Drospirenone/EE	SKU-008	445 units	223 units	89 units	757	✅ In stock
Spironolactone 25mg	SKU-009	312 units	178 units	56 units	546	✅ In stock

Reorder alerts

🔴

Clonazepam 0.5mg — ALL partners below 100 units

Request restock from distributor immediately.

🔴

Semaglutide 0.5mg — CentralMed (Cebu) out of stock

Route Visayas orders to NCR with +2 day SLA until restocked.

⚠️

Sertraline 50mg — All partners below 300 units

Restock recommended within 48 hrs.

SLA & Performance

Partner scorecards — reviewed monthly. Partners below 90% on-time rate are flagged for review.

Partner scorecards

Partner	Orders	Avg pickup	Avg fulfillment	On-time rate	Returns	Score	Status
MediQuick (Makati)	847	28 min	2.1 hrs	98.2%	0.4%	⭐⭐⭐⭐⭐ A+	Active ✅
HealthFirst RX (QC)	612	45 min	3.8 hrs	95.4%	0.8%	⭐⭐⭐⭐ A	Active ✅
CentralMed (Cebu)	289	1.2 hrs	18.4 hrs	91.0%	1.2%	⭐⭐⭐ B	Review ⚠️

SLA thresholds

Metro Manila

≤ 4 hrs

end-to-end target

Luzon Provincial

≤ 48 hrs

end-to-end target

Visayas / Mindanao

≤ 96 hrs

end-to-end target

Improvement action log

Partner	Action taken	Date	Impact
CentralMed (Cebu)	Courier changed from LBC to J&T for Cebu city same-day	May 15	↑ 3.2%
HealthFirst RX (QC)	Added evening pickup window 6–8PM	May 1	↑ 1.8%

Refund Requests

12

₱18,420 total this month

Approved

8

Avg 1.2 days to process

Rejected

2

With documented reason

Pending Review

2

Action needed

Refund ID ↕

Order #

Patient

Reason

Amount ↕

Requested ↕

Status ↕

Actions

REF-001

BD-28420

M. Cruz

Wrong medication received

₱1,840

May 28

Pending

ORDER DETAILS

MC

M. Cruz

mcruz@gmail.com · +63 917 888 1234

Paranaque, NCR

Item	Qty	Price
Sildenafil 50mg (ordered)	4 tabs	₱1,840

Courier: LBC Express · Order placed May 27 · Delivered May 28

CUSTOMER MESSAGE

"I ordered Sildenafil 50mg but received a different dosage (100mg). This is not what was prescribed to me by the doctor. I need the correct medication or a full refund."

PHOTO EVIDENCE

Photo 1

Photo 2

Customer uploaded 2 photos

INTERNAL NOTES

REFUND METHOD

Original payment (GCash) — auto-filled

RESOLUTION

Refunds processed within 3–7 business days to original payment method.

REF-002

BD-28105

J. Reyes

Package damaged in transit

₱920

May 25

Pending

REF-003

BD-27890

A. Santos

Doctor cancelled Rx

₱2,280

May 22

Approved

REF-004

BD-27543

C. Mendoza

Medication caused side effects

₱480

May 20

Approved

REF-005

BD-27210

R. Garcia

Changed mind before dispatch

₱690

May 18

Rejected

REF-006

BD-26890

P. Tan

Subscription cancelled

₱920

May 15

Approved

MRR

₱1,284,000

↑ 18% vs last month

New Patients

347

↑ 23% this month

Avg Order Value

₱2,140

↑ 5% vs last month

Churn Rate

4.2%

↓ 0.8% improvement

Revenue breakdown by condition — May 2026

Total: ₱1,284,000

Sexual Health

41%

₱526,440

Hair & Skin

24%

₱308,160

Weight Management

18%

₱231,120

PCOD / Women's

11%

₱141,240

Mental Health

6%

₱77,040

Top products this month

Product	Units	Revenue	Avg price	vs Last mo.
Sildenafil 50mg	412	₱156,560	₱380	↑ 12%
Finasteride 1mg	287	₱137,760	₱480	↑ 8%
Minoxidil 5%	198	₱108,900	₱550	↑ 31%
Semaglutide	84	₱403,200	₱4,800	↑ 47%
Sertraline 50mg	156	₱112,320	₱720	↑ 5%

Patient retention metrics

68%

returning

Returning patients: 68%

New patients: 32%

1-month retention 74%

3-month retention 61%

Subscription conversion 34% one-time → subscribe

LTV estimate (avg per patient) ₱8,420

Clinician performance — May 2026

Doctor ↕	Consultations ↕	Avg response ↕	Patient rating	Rx issued ↕	Completion rate ↕
Dr. Maria Santos	156	2.8 hrs	4.9 ⭐	148	94.9%
Dr. Paolo Cruz	112	4.1 hrs	4.7 ⭐	98	87.5%
Dr. Ana Reyes	143	3.2 hrs	4.8 ⭐	137	95.8%
Dr. James Tan	67	5.8 hrs ⚠️	4.5 ⭐	61	91.0%

Promo Codes

Manage discount codes, referral campaigns, and promotional offers

Active codes

12

Total redemptions

834

Discount given (MTD)

₱41,700

Revenue attributed

₱312,500

Code	Discount	Applies to	Used / Limit	Valid until	Status
FIRST50	50% off first order	All products · New patients	342 / 500	Jun 30, 2026	Active
PCOD20	₱200 off PCOD orders	PCOD / Hormonal	89 / unlimited	Jul 31, 2026	Active
REFER150	₱150 referral credit	All products	156 / unlimited	Dec 31, 2026	Active
SUMMER25	25% off all orders	All products	247 / 300	May 1, 2026	Expired
FREESHIPPH	Free standard shipping	Min. order ₱800	412 / unlimited	Aug 31, 2026	Active

Notification Templates

Edit SMS, email, and push notification copy for all patient and partner touchpoints

Order confirmed

Trigger: payment success

Active

Variables: {{first_name}} {{order_id}} {{total}}

Doctor responded

Trigger: Rx issued by clinician

Active

Variables: {{first_name}} {{doctor_last}} {{condition}}

Order dispatched

Trigger: pharmacy hands off to courier

Active

Variables: {{first_name}} {{order_id}} {{courier}} {{tracking_link}} {{delivery_date}}

Refill reminder

Trigger: 7 days before estimated run-out

Active

Variables: {{first_name}} {{medication}}

Assessment submitted

Trigger: questionnaire completed

Active

Variables: {{first_name}} {{condition}}

Low stock alert (partner)

Trigger: inventory below reorder point

Active

Variables: {{pharmacy_name}} {{product_name}} {{current_stock}}

Add custom notification template

Orders over time (last 30 days)

Recent Orders

Consultation Queue

Health Profile

Subscription

Order History

Consultation History

Inventory Management

DOH / FDA Compliance

Clinician PRC Licenses

Pharmacy Partners

Notification Templates

System Settings

Courier & Shipping

Admin Access

API & Integrations

Fulfillment Partners

Order Routing

Routing algorithm

Routing rules

Manual dispatch

Inventory Sync

Stock levels by partner

Reorder alerts

SLA & Performance

Partner scorecards

SLA thresholds

Improvement action log

Revenue breakdown by condition — May 2026

Top products this month

Patient retention metrics

Clinician performance — May 2026